FAQs
Here at Max410 we partner with merchants from across the world to provide you with a variety of unique items. We also cut out the middlemen and work with our manufacturers and get the item to your door.
WHEN WILL YOU SHIP MY ITEMS? All items are subject to a handling period before they are Shipped. 99% of orders leave the warehouse within 3-5 days of payment. We will notify you by email when your items have been shipped.
All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.
Delivery time estimates are shown below:
USA: 3-5 working days
CA, AUS, UK: 5-8 working days
Europe: 5-10 working days
Rest of world: 10-21 working days
WHEN WILL I RECEIVE MY ITEM(S)?
- T-Shirts and apparel items should be received within 1-2 weeks of your order date. This may be a little longer for international delivery.
- For other specialty and giveaway items, please allow up to 5 weeks delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located here in the U.S some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please email support at support@max410.co and we will do our best to help you out.
WHERE DO I TRACK MY ORDERS?
Most tracking will be found using USPS.com. If your order is going to Canada - Please Note: Once your packages crosses the Canadian border, your tracking will be found on CanadaPost.ca and will no longer be found on USPS.com
RETURNS
*Customer will have to cover their own shipping cost.
**For damaged goods, please contact support with a picture of the damage to get a replacement.
Q: How Do I Return Or Exchange My Item?
A: Please Email us at support@max410.co and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot "unprint" them or return them to stock. So, we will work to ensure you are satisfied with your purchase!
If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (card information.)
Q: How Long Does Printing Usually Take?
A: Printing times can vary. Currently we are printing mostly 7 days
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: You Made A Mistake On My Order.
A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email support@max410.co and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) email you to correct it.
Q: What are you shipping times?
US Shipping Time Estimates
Printed Items: 7-14 Days
International Shipping Time Estimates
Printed Items: 10-20 Days
Other Products: 20-30 Days
Q: Can I Get Refund On Free + Shipping Offers?
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.